The studs holding the top handle failed on first use, so the handle is only attached by fabric, which will not take the weight of the loaded case for very long. Very disappointed.
Hi Glyndwr, Thank you for leaving us with your honest review, we're sorry to hear you have had a bad experience. If you reach out to our customer service team they will be able to issue a refund for you. We do our best to put the customer experience first, and will make sure we take your feedback on board. Thank you Josh Packed Direct
Really don’t buy this product. Only used it once and seam is coming away not strong at all. 10yr guarantee. Well only had 3 wks and used once . trying to get refund from seller. They want me to send pictures so sent a link that does not work, not easy, can’t send ... have heard nothing!!! funny thing is look I can send pictures to you the customers.maybe now they can give me a refund . I will also say Amazon are not better as they have not refunded me either ! So I have purchased a faulty suitcase and no refund. Strongly advise don’t buy !! And I will take the matter further .
I initially liked this suitcase but the top seam ripped apart on its second use. I had placed 19Kg in it and it looks like this is too much for the design. It appears that the baggage handlers had grabbed the top handle when they unloaded it from the plane. If one pulls on this handle you can see that it puts a strain on the top seam at the corners. I have an aerolite 26' case and so far I have not had a problem with this. I think this case is too weak for the size.
Extremely disappointed with the product.I have another Aerolite large suitcase bought previously and wanted to have the second one as my first one is excellent.It has flown no more than 5 times, and it literally tearing apart, the fabric is tearing apart.Appalling quality as another older suitcase has flown twice as much and still intact.The only explanation that Aerolite dropped the standard of the quality. Shame
Bought 2 large cases and 4 small - travelled to/from Liverpool/Barcelona airport and stitching come undone on three small cases, handle broken on 1 large case and stitching come undone on the other big case! 10 year guarantee?? didn't even last one journey!
I bought this (29inch model) for a long haul flight. I was dubious when it arrived as it felt far too flimsy. After the outbound leg of the flight - the suitcase ended up with a rip down one of the seams (similar to some of the other customer photos posted) which made this unsuitable for the trip back resulting in having to buy another suitcase for the flight back.For a 29 inch case - the build quality is not sufficient.
The luggage is Super Lightweight, this is the only good thing about it.The quality is extremely poor.Difficult to dive because the wheels don't go in all directions and because the handle is fragile.I had to walk 15 min in the city before reaching my hostel, and one of the wheel's caoutchouc broke. I'm at the beginning of a long trip so I won't be able to return the item.The interior is also not great. The webbings to attach the clothing inside starts from the bottom of the luggage, which is really inconvenient.
Very lightweight so no issue with having the suitcase weigh half of luggage allowance! Was very helpful on my last holiday. Only used it for 1 trip, hopefully I can use it for many more to come.
Fell apart after second flight, had to buy replacement. However, excellent service from seller - refunded cost in full immediately. Not really strong enough for airline baggage
Very pleased with case, love get weight and all the po keys.