UK SHIPPING

Order Cut-Off Times 

Next Day Orders – The cut-off time for orders placed using the Next Day delivery service is 1:00pm, Mon-Thurs (excluding Bank Holidays) in order to guarantee same-day dispatch and delivery the following working day (subject to cleared payment). Next Day orders placed after 1pm, Mon-Thurs will be dispatched the following working day. Orders placed before 1pm on Fridays will be dispatched the same day, however we cannot guarantee it will be delivered on Saturday. We are NOT open at weekends. Next Day Delivery orders placed after the 1pm cut-off point on Friday and all Next Day orders placed over the weekend will be dispatched on the next working day (normally Monday, excluding bank holidays) to arrive Tuesday.

Standard Delivery Transit Time

We aim to deliver orders placed with standard delivery within 2-5 working days from the placement of your order. We use Hermes to deliver our standard service parcels. Please see delivery section above for delivery times. 

Signatures 

Please note that a signature will be required to acknowledge delivery. The signature of the person accepting the delivery at the address will be proof that you or the person, to whom the order is addressed, has received the delivery. It is the customers responsibility to have someone home to sign for their item

If you are not available to accept delivery, the courier will leave a calling card to advise that delivery has been attempted (please follow instructions on this card). Please note that the courier may leave your parcel with a neighbour – you will be advised of this on the calling card. After three failed delivery attempts the item will be returned to us and we’ll get in touch to discuss the next steps.

Occasionally, things can go wrong and delivery periods may be extended for reasons beyond our control and we apologise if your parcel hasn’t arrived as expected. In the event of extreme weather conditions for example, we will update this page with the latest updates.