Below FAQ are some common concerns our customers have before purchasing with us, if you have other questions, you can contact our support team below.
Once you’ve placed your order, you should receive an email from us confirming your purchase. Please note in times of high volumes of traffic on the site, it can take up to an hour to receive your confirmation email. If your confirmation has not come through after two hours, you can contact us for a confirmation that your order has been completed.
UK standard delivery is 3-5 working days. We also offer express delivery options. Please visit our delivery info page for further details. You can find out more about our delivery options and order cut off times here.
You will receive a notification e-mail from the courier once your order is on its way to you. Please note, we use a tracked and signed for service, so somebody will need to present at the time of delivery.
If we have your item in stock in our Barking warehouse, then we are able to offer collections during working hours, so long as we are provided with at least 2-hours notice. You can find out more about our delivery options here.
Please allow up to 5 working days for delivery to take place. After that, if your order still hasn’t arrived, please contact us so we can help. You can contact our Customer Service Department on 020 8536 6699 between 9am – 4pm Monday to Friday
We accept all major debit and credit cards. We also accept PayPal, Google Pay & Apple Pay.
We are happy to accept all returns within 60 days from purchase. We ask that you please return all items back to us unused, in the same condition they were received, with their original packaging and tags intact. Unfortunately we do not offer free return for change-of-mind orders. Please contact our customer services team to arrange a returns number. We recommend Parcel2Go to provide the best quote for returns postage.
Unfortunately we are unable to offer exchanges. Items must be returned for a full refund, and then the alternative item re-ordered.
For your piece of mind, all of our products come with a warranty. Warranty details for each product can be found in the product description. We are happy to replace any items which have developed issues due to a manufacturing fault.
Damages caused in transit will need to be claimed with the airline before leaving the airport. Our warranties do not cover damage by airlines.
Our business address is Travel Luggage & Cabin Bags, Unit 2, Rima House, Barking, IG11 0RH. We also have a fulfillment-only warehouse in Laindon (near Basildon). Please note collections can only be made from our Barking warehouse.
We are an online-only business, so unfortunately we do not offer this service. We aim to provide as much information about our products on our product pages.