Aerolite (69x50x27cm) Medium Hard Shell Luggage Suitcase with TSA Padlock
Bought this as I wanted a hardshell case with TDA approved locks as transmitting though the US on way to New Zealand. The case was absolutely fine, other than the TSA lock which broke as soon as I tried to change the combination. This meant my luggage went the whole journey zipped, but not locked as I wasn't prepared to buy a separate TSA lock or risk having US customs damage my case by using non-approved locks. My other complaints is that I'd previously bought an Aerolite cabin approved bag that had a 10% off voucher code if I bought from them directly, but that didn't work. So, overall the hardshell case was robust, the wheels and zips remained secure and it was easy to use, but very disappointed that the TSA approved locks were as much use as 4-way flashers on a submarine and the discount code didn't work
Absolute disaster 0/10, paid for 24 hrs delivery didn’t receive the item until after 4 days. Was not compensated for this until after i put the complaint through.
Hi Keelan, We're really sorry to hear you have had a poor experience with us. We do all we can to give the best experience possible, but clearly we have failed this time round. I will raise this with our customer service team and look to make sure this doesn't happen again in future. We hope you still get value from the product purchase and please let us know if you need anything else. Thank you Josh Packed Direct