Pretty easy to put together - you just need 2 different sizes of phillips screwdrivers. Product was really well packaged in styrofoam and each part was adequately wrapped in plastic. Good finish, no scratches or damage. You are supposed to use supplied screws to fix it to your patio but who wants to wreck their paving? Not me! The diagrams are a bit useless as they are super small which created a bit of an issue with fixing the head (hence 4 stars) which I found a bit fiddly. Heats up super quick - it's just a glorified old fashioned electric heater in all honesty. Mains lead is short so you'll definitely need an extension lead. It will do the job for the forthcoming Rule of Six in the garden!
I ordered the patio heater on Thursday afternoon and paid for next day delivery. However, as I had missed the deadline for next day I expected delivery on Saturday just in time for a socially distanced anniversary party in the garden that evening. However, on Saturday morning I received notification from DHL saying it would be delivered on Monday! Pointless as I needed it for Saturday. I sent an email to Packed Direct to cancel order and they told me to refuse delivery and a refund would be given. But NO explanation or apology! Poor customer service!